Customer Experience Associate
On-siteBhubaneswar, Odisha, India
Job Summary
Handle inbound queries from customers via phone, email, chat, and WhatsApp, providing technical and product support while ensuring timely resolution. Systematically escalate complex issues to relevant owners and follow through on resolutions to guarantee delivery. Collaborate with multiple departments to deepen product knowledge and analyze escalated cases to improve processes and reduce resolution times. Support ongoing ad-hoc audits and internal control initiatives. Requires 1-3 years of customer support experience with exceptional communication skills. Join a dynamic, growing firm known for an open-door policy and a culture with little hierarchy.
Required Qualifications
- 1-3 years of experience in Customer Support, Customer interaction, Negotiation
- Exceptional verbal & written communication skills
Desired Qualifications
- Experience in the field of Interior Design / Insurance/ Healthcare/E-Commerce is an added advantage
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.