Customer Experience Associate - Inviting Applicants who identify as First Nation (Status and Non-Status) Inuit, and Métis for future opportunities in York Area
On-site · Aurora, Ontario, Canada or Newmarket, Ontario, Canada
Job Summary
Can you bring your charming self to work and make customer interactions delightful? Process financial transactions and understand customer needs to recommend banking solutions for a positive experience. Provide excellent customer service, resolve concerns, promote banking solutions to meet business objectives, and support team performance with effective communication and collaboration. This role emphasizes handling deposits, withdrawals, bill payments, and adhering to operating procedures and regulations while delivering quality customer experiences and suggesting operational improvements where opportunities exist.
Required Qualifications
- High School diploma and/or 1+ years of relevant experience
- Strong administration, organizational, planning and time management skills
- MS Office (Word, Excel, Outlook) and internet proficiency
- A go-getter with initiative and detail-oriented
- Dynamic communicator with customer experience skills
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