Customer Experience Associate - Inviting Applicants who identify as First Nation (Status and Non-Status) Inuit, and Métis -Future Opportunities
$45,760–$5,659,680 year
On-siteSaskatoon, Saskatchewan, Canada
Saskatoon, Saskatchewan, CanadaOn-sitePart Time$45,760–$5,659,680 yearEntry LevelEnterprise
Part TimeEntry LevelEnterprise
Job Summary
Process financial transactions like deposits, withdrawals, and bill payments while resolving customer concerns and escalating non-standard activities. Understand customer needs to recommend specific banking solutions, promote products, and achieve assigned business objectives by completing processes accurately. Connect personally with customers to advise them on banking processes and assist the team by staying updated on routine activities. Deliver quality experiences, recommend operational improvements, and participate in personal performance development to build a positive, diverse, and equitable work environment.
Required Qualifications
- High School diploma
- 1+ years of relevant experience
- Strong administration, organizational, planning and time management skills
- Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet
- A go-getter who can exercise initiative
- A dynamic communicator with established customer experience skills
- Ability to connect, both verbally and in writing, with different people in a calm, courteous, and effective manner
- Ability to process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics
- Ability to understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
- Ability to respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary
- Ability to achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
- Ability to connect personally with customers to advise them appropriately and clearly on banking solutions and processes
- Ability to help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
- Ability to assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities
- Ability to deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence
- Ability to think like a customer
- Ability to act like an Owner
- Ability to Innovate with purpose
- Ability to Execute with Speed and Impact
- Ability to understand customer needs
- Ability to advise best suited banking solutions for a positive customer experience
- Ability to process financial transactions accurately
- Ability to get a sense of achievement by providing excellent customer experience
- Ability to be accurate and detail oriented
- Ability to handle several tasks and changing priorities
- Ability to promote products and services to refer customers to the appropriate team member or internal Bank partner
- Ability to ensure a positive customer experience
- Ability to promote team effectiveness
- Ability to participate in personal performance development
- Ability to respect coworkers
- Ability to stay dedicated
- Ability to keep everyone up-to-date on the status of routine activities
- Ability to improve and achieve operational excellence
- Ability to promote banking solutions
- Ability to complete business processes in a timely and accurate manner
- Ability to advise customers appropriately and clearly on banking solutions and processes
- Ability to resolve customers' concerns
- Ability to escalate non-standard activities, as necessary
- Ability to exercise discretion in confidential matters
- Ability to connect personally with customers
- Ability to build a positive, diverse and equitable work environment
- Ability to deliver quality customer experiences
- Ability to recommend operational improvements
- Ability to achieve assigned goals and business objectives
- Ability to promote products and services
- Ability to refer customers to the appropriate team member or internal Bank partner
- Ability to identify opportunities to promote products and services
- Ability to provide information and advice on services, products, and solutions
- Ability to understand customer needs
- Ability to identify opportunities to promote products and services
- Ability to refer customers to the appropriate team member or internal Bank partner
- Ability to ensure a positive customer experience
- Ability to process financial transactions
- Ability to provide excellent customer experience
- Ability to understand customer needs
- Ability to advise best suited banking solutions
- Ability to provide a positive customer experience
- Ability to connect personally with customers
- Ability to advise customers appropriately and clearly
- Ability to connect, both verbally and in writing, with different people
- Ability to be calm, courteous, and effective
- Ability to exercise initiative
- Ability to be accurate and detail oriented
- Ability to handle several tasks
- Ability to handle changing priorities
- Ability to be dynamic
- Ability to have established customer experience skills
- Ability to promote team effectiveness
- Ability to participate in personal performance development
- Ability to respect coworkers
- Ability to stay dedicated
- Ability to keep everyone up-to-date
- Ability to deliver quality customer experiences
- Ability to recommend operational improvements
- Ability to improve
- Ability to achieve operational excellence
- Ability to promote banking solutions
- Ability to complete business processes
- Ability to be timely and accurate
- Ability to understand and determine customer needs
- Ability to recommend solutions specific to those needs
- Ability to exercise discretion in confidential matters
- Ability to respond and resolve customers' concerns
- Ability to escalate non-standard activities
- Ability to achieve assigned goals
- Ability to achieve business objectives
- Ability to promote banking solutions
- Ability to complete business processes
- Ability to be timely and accurate
- Ability to connect personally with customers
- Ability to advise customers appropriately
- Ability to advise customers clearly
- Ability to connect, both verbally and in writing, with different people
- Ability to be calm, courteous, and effective
- Ability to build a positive, diverse and equitable work environment
- Ability to promote team effectiveness
- Ability to participate in personal performance development
- Ability to assist the team
- Ability to respect coworkers
- Ability to stay dedicated
- Ability to keep everyone up-to-date
- Ability to deliver quality customer experiences
- Ability to recommend operational improvements
- Ability to improve
- Ability to achieve operational excellence
- Ability to promote banking solutions
- Ability to complete business processes
- Ability to be timely and accurate
- Ability to understand and determine customer needs
- Ability to recommend solutions specific to those needs
- Ability to exercise discretion in confidential matters
- Ability to respond and resolve customers' concerns
- Ability to escalate non-standard activities
- Ability to achieve assigned goals
- Ability to achieve business objectives
- Ability to promote banking solutions
- Ability to complete business processes
- Ability to be timely and accurate
- Ability to connect personally with customers
- Ability to advise customers appropriately
- Ability to advise customers clearly
- Ability to connect, both verbally and in writing, with different people
- Ability to be calm, courteous, and effective
- Ability to build a positive, diverse and equitable work environment
- Ability to promote team effectiveness
- Ability to participate in personal performance development
- Ability to assist the team
- Ability to respect coworkers
- Ability to stay dedicated
- Ability to keep everyone up-to-date
- Ability to deliver quality customer experiences
- Ability to recommend operational improvements
- Ability to improve
- Ability to achieve operational excellence
- Ability to promote banking solutions
- Ability to complete business processes
- Ability to be timely and accurate
- Ability to understand and determine customer needs
- Ability to recommend solutions specific to those needs
- Ability to exercise discretion in confidential matters
- Ability to respond and resolve customers' concerns
- Ability to escalate non-standard activities
- Ability to achieve assigned goals
- Ability to achieve business objectives
- Ability to promote banking solutions
- Ability to complete business processes
- Ability to be timely and accurate
- Ability to connect personally with customers
- Ability to advise customers appropriately
- Ability to advise customers clearly
- Ability to connect, both verbally and in writing, with different people
- Ability to be calm, courteous, and effective
- Ability to build a positive, diverse and equitable work environment
- Ability to promote team effectiveness
- Ability to participate in personal performance development
- Ability to assist the team
- Ability to respect coworkers
- Ability to stay dedicated
- Ability to keep everyone up-to-date
- Ability to deliver quality customer experiences
- Ability to recommend operational improvements
- Ability to improve
- Ability to achieve operational excellence
- Ability to promote banking solutions
- Ability to complete business processes
- Ability to be timely and accurate
- Ability to understand and determine customer needs
- Ability to recommend solutions specific to those needs
- Ability to exercise discretion in confidential matters
- Ability to respond and resolve customers' concerns
- Ability to escalate non-standard activities
- Ability to achieve assigned goals
- Ability to achieve business objectives
- Ability to promote banking solutions
- Ability to complete business processes
- Ability to be timely and accurate
- Ability to connect personally with customers
- Ability to advise customers appropriately
- Ability to advise customers clearly
- Ability to connect, both verbally and in writing, with different people
- Ability to be calm, courteous, and effective
- Ability to build a positive, diverse and equitable work environment
- Ability to promote team effectiveness
- Ability to participate in personal performance development
- Ability to assist the team
- Ability to respect coworkers
- Ability to stay dedicated
- Ability to keep everyone up-to-date
- Ability to deliver quality customer experiences
- Ability to recommend operational improvements
- Ability to improve
- Ability to achieve operational excellence
- Ability to promote banking solutions
- Ability to complete business processes
- Ability to be timely and accurate
- Ability to understand and determine customer needs
- Ability to recommend solutions specific to those needs
- Ability to exercise discretion in confidential matters
- Ability to respond and resolve customers' concerns
- Ability to escalate non-standard activities
- Ability to achieve assigned goals
- Ability to achieve business objectives
- Ability to promote banking solutions
- Ability to complete business processes
- Ability to be timely and accurate
- Ability to connect personally with customers
- Ability to advise customers appropriately
- Ability to advise customers clearly
- Ability to connect, both verbally and in writing, with different people
- Ability to be calm, courteous, and effective
- Ability to build a positive, diverse and equitable work environment
- Ability to promote team effectiveness
- Ability to participate in personal performance development
- Ability to assist the team
- Ability to respect coworkers
- Ability to stay dedicated
- Ability to keep everyone up-to-date
- Ability to deliver quality customer experiences
- Ability to recommend operational improvements
- Ability to improve
- Ability to achieve operational excellence
- Ability to promote banking solutions
- Ability to complete business processes
- Ability to be timely and accurate
- Ability to understand and determine customer needs
- Ability to recommend solutions specific to those needs
- Ability to exercise discretion in confidential matters
- Ability to respond and resolve customers' concerns
- Ability to escalate non-standard activities
- Ability to achieve assigned goals
- Ability to achieve business objectives
- Ability to promote banking solutions
- Ability to complete business processes
- Ability to be timely and accurate
- Ability to connect personally with customers
- Ability to advise customers appropriately
- Ability to advise customers clearly
- Ability to connect, both verbally and in writing, with different people
- Ability to be calm, courteous, and effective
- Ability to build a positive, diverse and equitable work environment
- Ability to promote team effectiveness
- Ability to participate in personal performance development
- Ability to assist the team
- Ability to respect coworkers
- Ability to stay dedicated
- Ability to keep everyone up-to-date
- Ability to deliver quality customer experiences
- Ability to recommend operational improvements
- Ability to improve
- Ability to achieve operational excellence
- Ability to promote banking solutions
- Ability to complete business processes
- Ability to be timely and accurate
- Ability to understand and determine customer needs
- Ability to recommend solutions specific to those needs
- Ability to exercise discretion in confidential matters
- Ability to respond and resolve customers' concerns
- Ability to escalate non-standard activities
- Ability to achieve assigned goals
- Ability to achieve business objectives
- Ability to promote banking solutions
- Ability to complete business processes
- Ability to be timely and accurate
- Ability to connect personally with customers
- Ability to advise customers appropriately
- Ability to advise customers clearly
- Ability to connect, both verbally and in writing, with different people
- Ability to be calm, courteous, and effective
- Ability to build a positive, diverse and equitable work environment
- Ability to promote team effectiveness
- Ability to participate in personal performance development
- Ability to assist the team
- Ability to respect coworkers
- Ability to stay dedicated
- Ability to keep everyone up-to-date
- Ability to deliver quality customer experiences
- Ability to recommend operational improvements
- Ability to improve
- Ability to achieve operational excellence
- Ability to promote banking solutions
- Ability to complete business processes
- Ability to be timely and accurate
- Ability to understand and determine customer needs
- Ability to recommend solutions specific to those needs
- Ability to exercise discretion in confidential matters
- Ability to respond and resolve customers' concerns
- Ability to escalate non-standard activities
- Ability to achieve assigned goals
- Ability to achieve business objectives
- Ability to promote banking solutions
- Ability to complete business processes
- Ability to be timely and accurate
- Ability to connect personally with customers
- Ability to advise customers appropriately
- Ability to advise customers clearly
- Ability to connect, both verbally and in writing, with different people
- Ability to be calm, courteous, and effective
- Ability to build a positive, diverse and equitable work environment
- Ability to promote team effectiveness
- Ability to participate in personal performance development
- Ability to assist the team
- Ability to respect coworkers
- Ability to stay dedicated
- Ability to keep everyone up-to-date
- Ability to deliver quality customer experiences
- Ability to recommend operational improvements
- Ability to improve
- Ability to achieve operational excellence
- Ability to promote banking solutions
- Ability to complete business processes
- Ability to be timely and accurate
- Ability to understand and determine customer needs
- Ability to recommend solutions specific to those needs
- Ability to exercise discretion in confidential matters
- Ability to respond and resolve customers' concerns
- Ability to escalate non-standard activities
- Ability to achieve assigned goals
- Ability to achieve business objectives
- Ability to promote banking solutions
- Ability to complete business processes
- Ability to be timely and accurate
- Ability to connect personally with customers
- Ability to advise customers appropriately
- Ability to advise customers clearly
- Ability to connect, both verbally and in writing, with different people
- Ability to be calm, courteous, and effective
- Ability to build a positive, diverse and equitable work environment
- Ability to promote team effectiveness
- Ability to participate in personal performance development
- Ability to assist the team
- Ability to respect coworkers
- Ability to stay dedicated
- Ability to keep everyone up-to-date
- Ability to deliver quality customer experiences
- Ability to recommend operational improvements
- Ability to improve
- Ability to achieve operational excellence
- Ability to promote banking solutions
- Ability to complete business processes
- Ability to be timely and accurate
- Ability to understand and determine customer needs
- Ability to recommend solutions specific to those needs
- Ability to exercise discretion in confidential matters
- Ability to respond and resolve customers' concerns
- Ability to escalate non-standard activities
- Ability to achieve assigned goals
- Ability to achieve business objectives
- Ability to promote banking solutions
- Ability to complete business processes
- Ability to be timely and accurate
- Ability to connect personally with customers
- Ability to advise customers appropriately
- Ability to advise customers clearly
- Ability to connect, both verbally and in writing, with different people
- Ability to be calm, courteous, and effective
- Ability to build a positive, diverse and equitable work environment
- Ability to promote team effectiveness
- Ability to participate in personal performance development
- Ability to assist the team
- Ability to respect coworkers
- Ability to stay dedicated
- Ability to keep everyone up-to-date
- Ability to deliver quality customer experiences
- Ability to recommend operational improvements
- Ability to improve
- Ability to achieve operational excellence
- Ability to promote banking solutions
- Ability to complete business processes
- Ability to be timely and accurate
- Ability to understand and determine customer needs
- Ability to recommend solutions specific to those needs
- Ability to exercise discretion in confidential matters
- Ability to respond and resolve customers' concerns
- Ability to escalate non-standard activities
- Ability to achieve assigned goals
- Ability to achieve business objectives
- Ability to promote banking solutions
- Ability to complete business processes
- Ability to be timely and accurate
- Ability to connect personally with customers
- Ability to advise customers appropriately
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