Customer Experience Associate I or II
$42,000–$65,000 year
Hybrid · Salem, Massachusetts, United States
Job Summary
As a Customer Experience Associate I or II, your primary responsibility will be to provide outstanding customer service via various communication channels, including phone, chat, email, and online banking. You'll utilize your knowledge of consumer and business deposit and loan products, digital technology, and fraud detection procedures to support customers effectively. Ideal candidates will have strong verbal and written communication skills and prior experience in customer service, particularly in the banking or financial services industry. This role offers opportunities for advancement and requires proficiency in mobile and desktop applications, along with a commitment to delivering exceptional service.
Required Qualifications
- Associate or bachelor’s degree
- Verbal and written customer service skills across multiple communication channels
- Proficient with mobile technology/platforms/devices
- Proficient utilizing desktop applications such as MS Office
- Ability to identify and report fraud
Desired Qualifications
- Previous customer service experience
- Prior banking/financial services experience
Additional Requirements
- No unsolicited resumes accepted from agencies
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.