Customer Experience Associate

Support customers through a streamlined, digital-first prescription process by guiding them from online order to telehealth consultation without insurance requirements. Handle high-volume inquiries across phone, chat, and email, including order confirmations, tracking updates, and general account support. Assist with prescription-related questions such as provider decisions, refill eligibility, and auto-refill concerns while providing clear, empathetic explanations of the end-to-end experience. Troubleshoot and resolve issues efficiently, documenting interactions and identifying trends to improve the overall customer experience. Requires two or more years of recent experience in a high-volume inbound call center environment.