Customer Experience Associate-Future Opportunities
On-site · Quesnel, British Columbia, Canada
Job Summary
Customer Experience Associate at TD Canada Trust in Quesnel, BC, delivering banking-transaction processing (deposits, withdrawals, bill payments) and advisory support to customers. Responsibilities include identifying customer needs to recommend banking solutions, resolving concerns using standard procedures, promoting products to meet business objectives, and contributing to a positive, inclusive work environment. Requires high school diploma (1+ years relevant experience) with potential asset of undergraduate degree; proficient in MS Office; strong communication and organizational skills; ability to handle multiple tasks in a fast-paced banking setting. Training and onboarding are provided, with a focus on delivering accurate, compliant customer experiences and opportunities for career development.
Required Qualifications
- High School diploma and/or 1+ years of relevant experience
- Undergraduate degree or equivalent is an asset.
- Strong administration, organizational, planning and time management skills to work in a fast-paced environment.
- Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.
- A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities.
- A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner
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