Customer Experience Associate – Future Opportunities (Mandarin, Korean and/or Vietnamese Language Skills an Asset)
$31,200–$58,240 year
On-siteSurrey, British Columbia, Canada
Surrey, British Columbia, CanadaOn-sitePart Time$31,200–$58,240 yearEntry LevelEnterprise
Part TimeEntry LevelEnterprise
Job Summary
Process financial transactions like deposits, withdrawals, and bill payments per standardized operating procedures and TD's Code of Conduct. Understand customer needs to recommend specific banking solutions while resolving concerns using standard procedures or escalating non-standard activities. Connect personally with customers to advise them on banking processes and promote products to refer them to appropriate team members. Achieve assigned goals by completing business processes timely and accurately while assisting the team with routine activities and operational improvements.
Required Qualifications
- High School diploma
- 1+ years of relevant experience
- Strong administration skills
- Organizational skills
- Planning skills
- Time management skills
- Hands on knowledge of using MS Office (Word, Excel, and Outlook)
- Hands on knowledge of using internet
- Ability to exercise initiative
- Accuracy and detail orientation
- Customer experience skills
- Ability to connect verbally with different people
- Ability to connect in writing with different people
- Calm demeanor
- Courteous demeanor
- Effective communication manner
Desired Qualifications
- Undergraduate degree
- Mandarin language skills
- Cantonese language skills
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