Customer Experience Associate – Future Opportunities (Cantonese, Mandarin, Korean and/or Vietnamese Language Skills an Asset)
$31,200–$58,240 year
On-siteRichmond, British Columbia, Canada
Job Summary
Process financial transactions like deposits, withdrawals, and bill payments per standardized operating procedures and TD's Code of Conduct. Understand customer needs to recommend specific banking solutions while resolving concerns and escalating non-standard activities. Achieve assigned goals by promoting banking products and completing business processes accurately. Connect personally with customers to advise them on banking solutions and processes, while assisting the team and promoting operational improvements. Build a positive, diverse, and equitable work environment by participating in personal performance development and fostering team effectiveness.
Required Qualifications
- High School diploma
- 1+ years of relevant experience
- Strong administration, organizational, planning and time management skills
- Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet
- A go-getter who can exercise initiative
- A dynamic communicator with established customer experience skills
- Ability to connect, both verbally and in writing, with different people in a calm, courteous, and effective manner
Desired Qualifications
- Undergraduate degree or equivalent
- Cantonese and/or Mandarin language skills
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.