Customer Experience Associate - French language skills will be an asset
$45,760,000–$56,596,800 year
On-siteGreater Sudbury, Ontario, Canada
Job Summary
Process financial transactions like deposits, withdrawals, and bill payments while adhering to standardized operating procedures and industry regulations. Understand customer needs to recommend specific banking solutions and resolve concerns using standard procedures, escalating non-standard activities as necessary. Connect personally with customers to advise them on banking processes and promote products to refer them to appropriate team members. Achieve assigned business objectives by completing processes accurately and assisting the team by staying dedicated and keeping everyone updated on routine activities. Deliver quality customer experiences and recommend operational improvements where opportunities exist.
Required Qualifications
- High School diploma
- 1+ years of relevant experience
- Strong administration skills
- Organizational skills
- Planning skills
- Time management skills
- Hands on knowledge of using MS Office (Word, Excel, and Outlook)
- Hands on knowledge of using internet
- Initiative
- Accuracy
- Detail oriented
- Customer experience skills
- Verbal communication skills
- Written communication skills
- Calm demeanor
- Courteous demeanor
- Effective communication manner
Desired Qualifications
- Undergraduate degree
- French language skills
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