Customer Experience Associate - East Point Way, NB (Part-time, 15h/week)
$31,200–$5,659,680 year
On-siteSaint John, New Brunswick, Canada
Job Summary
Process financial transactions like deposits, withdrawals, and bill payments according to standardized operating procedures and industry regulations. Understand customer needs to recommend specific banking solutions while resolving concerns and escalating non-standard activities as necessary. Achieve assigned goals by promoting banking solutions, connecting personally with customers to advise on processes, and assisting the team by keeping everyone updated on routine activities. Deliver quality customer experiences and recommend operational improvements to achieve excellence. Promote a positive, diverse, and equitable work environment by participating in personal performance development and respecting coworkers.
Required Qualifications
- High School diploma
- 1+ years of relevant experience
- Strong administration skills
- Organizational skills
- Planning skills
- Time management skills
- Hands on knowledge of using MS Office (Word, Excel, and Outlook)
- Hands on knowledge of using internet
- Customer experience skills
- Ability to connect verbally with different people
- Ability to connect in writing with different people
- Ability to communicate in a calm manner
- Ability to communicate in a courteous manner
- Ability to communicate effectively
Desired Qualifications
- Undergraduate degree
- Equivalent to undergraduate degree
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.