Customer Experience Associate (Cantonese, Mandarin and/or French Language Skills an Asset)
$45,760–$58,240 year
On-siteVictoria, British Columbia, Canada
Victoria, British Columbia, CanadaOn-sitePart Time$45,760–$58,240 yearEntry LevelEnterprise
Part TimeEntry LevelEnterprise
Job Summary
Process financial transactions like deposits, withdrawals, and bill payments per standardized operating procedures and industry regulations. Understand customer needs to recommend specific banking solutions while resolving concerns using standard procedures or escalating non-standard activities. Achieve assigned goals by promoting banking solutions, connecting personally with customers to advise on processes, and assisting the team by keeping everyone up-to-date on routine activities. Deliver quality customer experiences and recommend operational improvements where opportunities exist.
Required Qualifications
- High School diploma
- 1+ years of relevant experience
- Strong administration, organizational, planning and time management skills
- Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet
- A go-getter who can exercise initiative
- Accuracy and detail oriented
- Dynamic communicator with established customer experience skills
- Ability to connect, both verbally and in writing, with different people in a calm, courteous, and effective manner
- Ability to process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics
- Ability to understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
- Ability to respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary
- Ability to achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
- Ability to connect personally with customers to advise them appropriately and clearly on banking solutions and processes
- Ability to help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
- Ability to assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities
- Ability to deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence
Desired Qualifications
- Undergraduate degree or equivalent
- Cantonese, Mandarin and/or French Language Skills
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