Customer Experience Associate - Amherst
$45,760–$56,160 year
On-siteAmherst, Nova Scotia, Canada
Job Summary
Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures and industry regulations. Understand and determine customer needs to recommend specific banking solutions while exercising discretion in confidential matters. Respond and resolve customer concerns using standard procedures, escalating non-standard activities as necessary. Achieve assigned goals by promoting banking solutions and completing business processes in a timely and accurate manner. Connect personally with customers to advise them on banking solutions and processes, and assist the team by respecting coworkers and keeping everyone up-to-date on routine activities. Deliver quality customer experiences and recommend operational improvements where opportunities exist.
Required Qualifications
- High School diploma
- 1+ years of relevant experience
- Strong administration skills
- Organizational skills
- Planning skills
- Time management skills
- Hands on knowledge of using MS Office (Word, Excel, and Outlook)
- Hands on knowledge of using the internet
- Initiative
- Accuracy
- Detail orientation
- Customer experience skills
- Verbal communication skills
- Written communication skills
- Ability to connect with different people in a calm, courteous, and effective manner
Desired Qualifications
- Undergraduate degree
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