Customer Experience Associate (3 Month-Contract) - Edmonton Financial Centre, AB (30 Hours/Week)
On-site · Edmonton, Alberta, Canada
Job Summary
Customer Experience Associate at Scotiabank Edmonton Financial Centre on a 3-month contract (30 hours/week). Responsibilities include taking day-to-day transactions, building strong customer relationships, identifying and fulfilling simple sales opportunities, guiding customers to digital and self-service banking options, and delivering excellent service throughout the customer journey. The role requires a proactive approach to uncover customer needs, the ability to explain complicated concepts simply, comfort with a target-based performance environment, teamwork, eagerness to learn and succeed, and promoting digital banking tools to customers.
Required Qualifications
- Proven customer service skills
- Willing to assist in a professional, friendly and efficient manner
- Flexible schedule
- Strong technical skills and the ability to promote digital and self-service banking options
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