Customer Experience Appointment Representative

Customer Experience Appointment Representative at J.B. Hunt Transport, Inc. is responsible for accurately scheduling and rescheduling loads awarded by customers, tracking trailer pools, providing documentation to validate disputes, monitoring freight for potential resets and reschedules, and resolving appointment requests to maximize customer satisfaction. The role requires building and maintaining relationships with customers and other business segments, communicating with customers to verify product orders and establish delivery requirements, and ensuring timely, high-quality service. The position is full-time and based in Lowell, Arkansas, with emphasis on multitasking, effective communication over the phone, adaptability, time management, and handling a stressful work environment within a transportation and logistics context.