Customer Experience and Wholesale Intern
$27,976,000–$27,976,000 year
On-siteEdinburgh, Scotland, United Kingdom
Job Summary
Respond to customer enquiries via email, Instagram, and WhatsApp while investigating wider customer issues and maintaining precise order and ticket records. Assist with in-store events, carrier investigations, and B2B order processing, including coordinating sample requests and providing in-store support. Work with the CX and web teams to test online enhancements, keep review responses timely, and provide feedback to optimize processes. Maintain smooth operations across the store and studio environments. Join a B Corp-certified brand in Edinburgh focused on design-led products and sustainability.
Required Qualifications
- Proactive mindset
- Ability to take initiative
- Confidence using systems related to order management
- Confidence using systems related to customer communications
- Excellent communication skills
- Ability to build rapport with customers
- Ability to build rapport with colleagues
- Ability to build rapport with local partners
- Ability to work independently
- Ability to collaborate with other teams
- Hands-on attitude
- Can-do attitude
- Problem-solving skills
- Solutions-oriented attitude
- Adaptability
- Collaborative nature
- Comfort moving between store, office, and event settings
- Passion for design
- Passion for fashion
- Passion for sustainability
- Alignment with B Corp values
- Location in Edinburgh
- Availability for 37.5 hours per week
- Availability between 8am-6pm
- Availability Monday-Friday
- Ability to respond to customer enquiries via email
- Ability to respond to customer enquiries via Instagram
- Ability to respond to customer enquiries via WhatsApp
- Ability to nurture meaningful engagement
- Ability to deepen community and brand loyalty
- Ability to investigate wider customer issues
- Ability to maintain precise order records
- Ability to maintain precise ticket records
- Ability to work with returns platform
- Ability to assist with events
- Ability to provide feedback to optimise processes
- Ability to process B2B orders accurately
- Ability to coordinate with B2B team
- Ability to locate sample requests
- Ability to prepare sample requests
- Ability to dispatch sample requests
- Ability to provide in-store support
- Ability to support wider operations team
- Ability to keep store environment running smoothly
- Ability to keep studio environment running smoothly
Desired Qualifications
- Ability to keep review responses timely
- Ability to keep review responses engaging
- Ability to work with CX and web team
- Ability to test online customer enhancements
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