Customer Experience Analyst - Vaga Exclusiva PCD

Manage customer experience by assisting clients with issues through close communication to ensure rapid solutions. Drive the adoption of electronic tools to simplify the customer journey while building and maintaining solid client relationships. Understand the client's business, supply chain, and end-to-end cycle by engaging in daily meetings with internal teams and clients. Collaborate closely with customer service and sales teams to resolve inquiries efficiently. This role supports the global logistics leader's mission to connect and simplify supply chains across 130 countries.