Customer Experience Analyst- Nigeria
Hybrid · Lagos, Lagos, Nigeria
Job Summary
Customer Experience Analyst role in Lagos, Nigeria, focused on surfacing user feedback to guide product improvements, handling inbound support across live chat, email, social channels and calls, conducting outbound user interviews, and coordinating with partnerships, product, and operations teams to resolve issues and enhance the Bamboo user experience. Must relay customer needs clearly to internal teams, troubleshoot performance issues through data insights, and maintain ownership to ensure Stellar user experiences aligned with the brand. Ideal candidates have 2 years in customer service within fintech/e-commerce/call center environments, strong communication skills (verbal and written), a proactive, problem-solving mindset, and a passion for startups with a willingness to learn and adapt.
Required Qualifications
- 2 years of Customer Service experience within a fintech, payments, e-commerce, or call centre environment
- Ability to manage customer issues in a competent, patient, and professional manner
- Enthusiasm and desire to learn and acquire new industry, company, product, or technical knowledge and best practices
- Passion for startups, helping others, and proactive initiative
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