Customer Experience Analyst Internship (m/f/d)
On-siteBerlin, State of Berlin, Germany
Job Summary
Architect and implement a best-in-class post-sales strategy for the DACH market, proactively identifying and resolving complex customer challenges to drive improvements. Design, champion, and operationalize scalable processes that enhance customer experience while managing end-to-end post-sales journeys, including onboarding, claims handling, and delivery issues. Execute high-touch, multi-channel communication via phone and email to resolve inquiries and ensure premium support. Drive critical cross-functional alignment with Tech, Logistics, and other departments to ensure customer insights directly inform roadmaps. This internship supports the Customer Experience team at A11, a next-generation supply chain platform redefining how the industry sources, distributes, and finances materials, with a team of 80+ FTEs across Europe, China, and India.
Required Qualifications
- Enrolled in a university or recently graduated and looking to gain work experience in a fast-paced, venture-backed environment (minimum 6 months)
- Deeply curious and passionately aligned with the vision of hyper-growth startups, eager to contribute to scaling
- Motivated and passionate about new ideas, with a creative, solution-oriented mindset
- Excellent analytical and communication skills in German and English
- C1 German is required for this role
- Hands-on and execution-driven, ready to shape outcomes in a fast-paced environment
- Ready to make a significant impact on the customer success architecture and contribute directly to the company's mission in the DACH market
- This position is based in Berlin
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