Customer Experience Agent
On-siteLubbock, Texas, United States
Job Summary
Answer incoming customer calls professionally, courteously, and efficiently while managing service and supply ticket queues against established SLAs. Process supply orders through monitoring systems and coordinate hardware, software, and maintenance requests with internal teams for timely resolution. Accurately document all interactions and order activity within CRM and helpdesk systems while making informed supply decisions that balance customer satisfaction with cost management. Monitor requests from start to finish, taking ownership to ensure complete and accurate issue resolution. Collaborate with service, warehouse, dispatch, and accounting departments to maintain operational efficiency.
Required Qualifications
- High school diploma or equivalent
- Associate's or bachelor's degree
- Two or more years of customer service, customer support, call center, or service operations experience
- Experience managing multiple priorities in a fast-paced, high-volume environment
- Strong communication skills with the ability to build positive relationships over the phone and through written communication
- Excellent organizational skills with exceptional attention to detail
- Strong critical thinking and problem-solving abilities with confidence making sound business decisions
- The ability to remain calm, professional, and customer-focused while managing competing priorities
- A collaborative mindset and a commitment to delivering an outstanding customer experience
- Experience processing customer orders, supply requests, or service tickets while maintaining high levels of accuracy and customer satisfaction
- Experience working within CRM, helpdesk, ERP, or ticket management systems in a customer support or service operations environment
- Knowledge of Microsoft Office applications, particularly Excel, Word, and Outlook, with the ability to efficiently navigate multiple software platforms simultaneously
Desired Qualifications
- Experience supporting technology products, office equipment, managed services, or similar business-to-business service environments
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.