Customer Experience Agent - Arabic Speaker
On-siteDubai, Dubai, United Arab Emirates
Job Summary
Manage inbound customer enquiries via phone, WhatsApp, email, and digital channels, responding professionally within established service level agreements. Qualify inquiries and route them to sales, leasing, or support teams while accurately updating customer information in the CRM system. Resolve customer complaints or escalate complex cases as required, following up to ensure timely resolution. Collaborate with internal departments including Sales, Listings, Marketing, Conveyancing, and Operations to maintain premium service standards. Fluent in Arabic and English with prior contact center experience is required. Competitive salary, medical insurance, and visa sponsorship provided. Join a Forbes Global Properties affiliated brokerage delivering exceptional service across Dubai.
Required Qualifications
- Fluent in both Arabic and English (spoken and written)
- Previous experience in a Customer Experience, Customer Service, Contact Centre, or Call Centre environment
- Experience handling both phone and digital channels (WhatsApp, email, live chat, etc.)
- Excellent communication and interpersonal skills
- Strong problem-solving abilities with a customer-first mindset
- Comfortable using CRM systems and Microsoft Office
- Able to work in a fast-paced environment and manage multiple priorities
Desired Qualifications
- Experience within the real estate industry
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