Customer Experience Agent
On-sitePrague, Prague, Czechia
EXPIREDPrague, Prague, CzechiaOn-siteFull TimeEnterprise
Full TimeEnterprise
Job Summary
Manage end-to-end shipment processes for small and mid-sized customers while ensuring timely resolution of issues through stakeholder engagement. Coordinate ocean shipments and logistics, handling financial follow-ups and performing business knowledge assessments for assigned portfolios. Respond promptly to daily emails and calls, building strong relationships with offshore teams to ensure smooth execution of the shipment life cycle. Apply problem-solving and critical thinking skills to handle changes and adjustments efficiently. Fluent in English with strong Excel and multiple system experience required.
Required Qualifications
- Strong experience in customer service in freight forwarding and logistics
- Customer-centric mindset
- Good knowledge of MS Excel
- Experience working with multiple systems
- Fluency in English both written and spoken
- Problem-solving and critical thinking skills
- Teamwork and team mindset
- Excellent interpersonal and communication skills
- Energetic, well-organized, self-initiated, and good coordination skills
Desired Qualifications
- Second European language
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