Customer Experience Agent
$39,312–$55,536 year
On-sitePalatine, Illinois, United States
Job Summary
Respond to phone calls, emails, chats, and Freshdesk tickets regarding shipment status, scheduling, claims, and disputes. Monitor the database for appointments, deliveries, and pick-ups while resolving issues by engaging with partners, consumers, and vendors. Identify customer needs to manage high daily call volumes and address concerns with innovative solutions for complex logistical challenges. Collaborate with departments to optimize services and arrange shipment details with carriers. Provide outstanding, prompt, and courteous communication to all clients and consignees, effectively relaying service failures when necessary.
Required Qualifications
- High School diploma and/or GED
- Excellent communication skills both verbal and written
- Ability to calculate freight rates and amounts such percentages, area, circumference, and volume
- Proficient in Microsoft Office Products
Desired Qualifications
- A team player who works well with others
- A strong work ethic with an appreciation for ownership, independence, accountability, and autonomy
- Growth mindset
- Customer service focus
- Problem Solver
- High attention to detail and strong organizational skills
- Ability to work autonomously as well as within a team environment
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