Customer Experience Advocate

Enter order processing information quickly and accurately while answering and closing all customer calls, emails, and chats to address inquiries about products, services, and policies. Maintain excellent knowledge of clients' products to provide accurate pricing information and troubleshoot problems, aiming for first-call resolution. Coordinate customer service requests across warehouse, client support, and carriers, and manage complaints by de-escalating dissatisfied customers. Create and distribute key reports for assigned National Customers and internal departments, and assist with new account setup and maintenance. Participate in quality audits to support corporate standards while collaborating with the Client Support team to ensure timely escalations.