Customer Experience & Advisory Manager (Cybersecurity)

Own and enhance the end-to-end customer experience across key enterprise accounts; act as a strategic advisor to executive stakeholders, aligning cybersecurity initiatives with business objectives; lead Executive Business Reviews (EBRs) and advisory sessions focused on value realization and risk mitigation; translate complex cybersecurity insights into clear, business-relevant recommendations; identify opportunities to improve client experience, engagement, and retention; drive proactive engagement strategies based on client maturity, risk posture, and industry trends; partner with internal teams to ensure a seamless and consistent client journey; manage escalations with a solution-oriented, advisory approach; contribute to customer success strategies, renewal planning, and long-term account growth; gather client feedback to influence service delivery, product direction, and experience improvements; represent the organization at executive forums, industry events, and client engagements.