Customer Experience Advisor
$317,244–$317,244 year
On-siteKingswood South Gloucestershire, England, United Kingdom
Kingswood South Gloucestershire, England, United KingdomOn-siteFull Time$317,244–$317,244 yearMedium
Full TimeMedium
Job Summary
Answer inbound calls and emails, arranging resolutions and communicating outcomes effectively. Maintain accurate records adhering to data protection regulations while promoting Veolia's products and services. Build strong relationships with internal and external customers to deliver personalized solutions and timely resolutions. Continuously improve the customer experience by listening to needs and seeking ways to resolve challenges. Collaborate with other teams to support the business and embrace a proactive attitude to develop knowledge and skills.
Required Qualifications
- Proven Ability to put the customer first, whether it's face to face or on the phone
- An ability to take the time to truly listen to customers and understand their needs, ensuring effective communication
- Enjoy working as part of a team and thrive under pressure, with a flexible and can-do approach
- Use strong planning and organisational skills to deliver excellent service
- Show great interpersonal skills and pay attention to detail in everything we do
- Be proactive, adaptable, and always willing to go the extra mile for our customers
- Have a passion for personal and professional growth, and a commitment to exceeding expectations
- Be open to a broad range of activities and able to adapt to changing business needs
- Good attention to detail, speed of typing, and a friendly telephone manner are essential
- A basic understanding of business finance and customer profitability is important
- Be proficient in using Google Office Applications and able to learn new systems quickly
- Take initiative and have a genuine interest in going above and beyond for customers
- Possess relevant qualifications such as NVQ Level 2 in Customer Services and at least 5 GCSEs grade C or above including Maths and English
Desired Qualifications
- minimal Customer Service and Administration experience
- transferable skills from your current or previous employment
- Have the desire to be part of a high-performing team
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