Customer Experience Advisor | S1 | Retail Banking | Newtownards Branch

Customer Experience Advisor at the Newtownards Branch in Retail Banking. The role involves acting as the first point of contact for customers in branch or over the phone, assisting with day-to-day transactions and servicing, handling customer calls, building relationships, and identifying solutions to customer needs. The position emphasizes delivering excellent service, developing knowledge of Santander products and services, and contributing to the overall customer experience through a multi-skilled, flexible approach to work. Responsibilities include handling in-branch transactions, answering calls to the contact centre, improving customer experience, and staying informed about product offerings; key skills include effective communication, customer focus, problem-solving, adaptability, and teamwork. Location is Newtownards, Northern Ireland, United Kingdom, with a 35-hour weekly rota.