Customer Experience Advisor | Own the Experience. Drive the Results.
On-site · Detroit, Michigan, United States
Job Summary
Customer Experience Advisor role at El Car Wash (Florida-based description mentions nationwide benefits) focuses on welcoming customers, educating about Unlimited Membership, converting interest into loyalty, turning service into sales, resolving concerns, maintaining a clean and welcoming site, and logging customer feedback. Requires extroverted, high-energy presence; ability to build rapport quickly; comfort with POS systems; availability for evenings, weekends, and holidays; bilingual English/Spanish is a strong plus; prior sales/retail/hospitality experience is a plus; emphasizes customer-centric service, problem-solving, teamwork, and safety/compliance competencies.
Required Qualifications
- Prior sales, retail, or hospitality experience is a plus
- Bilingual (English/Spanish) — strong plus in South Florida markets
- Available for evenings, weekends, and holidays; comfortable working outdoors in all conditions
- Comfortable with POS systems and site technology
- Charismatic, high-energy presence
- Proven ability to build rapport quickly and influence without being pushy
- Strong empathy paired with sales drive
- Customer-facing interactions and service standards
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