Customer Experience Advisor
$31,500–$31,500 year
Hybrid · Cardiff, Wales, United Kingdom
Job Summary
Hybrid, Cardiff-based Customer Experience Advisor role within L&G’s Workplace New Business & Payroll team. Provides day-to-day administrative support across pension scheme servicing activities, including handling pension contribution submissions, payment reconciliation, and member pension updates. Involves a small element of inbound/outbound calls and email correspondence to deliver high-quality service, with strong emphasis on accuracy, regulatory compliance, and efficient use of spreadsheets and internal systems to maintain records. Flexible working options are supported (37.5 hours per week? | 35 hours per week as stated), with one day in the office and core hours aligned to 7:30am–5:30pm Monday to Friday. Location: Cardiff, Wales, UK. Key duties include responding to queries by email, reconciling payments, updating member pension statuses, documenting customer information across systems, and ensuring processes meet internal procedures and regulatory requirements.
Required Qualifications
- Strong administrative experience
- Excel and spreadsheet skills
- Attention to detail with payments and data
- Excellent written and verbal communication
- Organisational and prioritisation skills
- Experience in pensions or financial services administration (helpful but not essential)
- Ability to reconcile payments and maintain records
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