Customer Experience Administrator LATAM
$12,000–$12,000 year
Remote · Uruguay or Chile
Job Summary
The Customer Experience Administrator supports the CX team across multiple brands by processing returns and refunds, monitoring and responding to customer reviews, and handling disputes/chargebacks while maintaining accurate records. The role involves administrative tasks, alignment with UK business hours, and interaction with e-commerce platforms/tools. It is fully remote from LATAM with training provided on systems and brands, and requires strong English communication, detail-oriented processes, and reliable, organized work habits.
Required Qualifications
- Excellent written and spoken English
- Strong attention to detail and organisational ability
- Comfortable with structured processes and administrative tasks
- Ability to follow procedures carefully and maintain accurate records
- Reliable internet connection and suitable remote working environment
- Ability to work aligned with UK business hours
- General computer literacy and ability to learn internal systems quickly
- Microsoft 365 (Outlook, Excel, Teams) or similar productivity tools
- Previous experience in customer service, administration, or e-commerce support roles
- Strong written communication skills for customer-facing responses
- Ability to handle customer issues professionally and calmly
- High level of reliability and accuracy in administrative work
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