Customer Experience Account Manager
$31,200–$31,200 year
On-siteLowell, Arkansas, United States
Job Summary
Execute J.B. Hunt's Customer Value Delivery methodology for assigned clients by understanding, delivering, measuring, and anticipating their needs. Analyze and improve Customer KPIs including net promoter score, award compliance rates, and time-to-reply speed. Coordinate with internal teams to implement client solutions, oversee on-time delivery and accurate billing, and proactively resolve issues to minimize service failures. Present to client stakeholders onsite or remotely to negotiate outcomes on service levels, cost analysis, and delivery metrics. Continuously improve shipment operations by leveraging technology tools and offering solutions based on shipping patterns and needs.
Required Qualifications
- High School Diploma/GED
- 2 years of transportation/logistics, sales, account management, or relevant experience
- Bachelor's Degree in a related field of transportation/logistics, sales, or account management
- Experience using Microsoft Office Suite
- Working knowledge of Excel
- Working knowledge of PowerBI
- Knowledge of basic North American geography including states, major cities, and time zones
Desired Qualifications
- Bachelor's Degree in a related field with 2 years of transportation/logistics, sales, account management, or relevant experience
- Experience working within set productivity goals and metrics
- Experience being held accountable for meeting goals
- Understanding of the importance of meeting or exceeding established targets
- Ability to drive critical activities to completion
- Ability to meet or exceed customer needs and expectations to provide excellent service
- Ability to add value to a team setting through collaborating on a common goal
- Strong professional communication skills applied internally and externally
- Ability to adapt to a dynamic work environment and shifting priorities and directives
- Ability to perform in a stressful and high-pressure work environment
- Ability to think critically and problem-solve for your portfolio of customers on an ongoing basis
- Ability to effectively retain and grow your portfolio by maintaining a customer-centric attitude
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