Customer Experience & Account Manager
On-siteGrapevine, Texas, United States
Job Summary
Serve as the main point of contact for a portfolio of agents and dealers, leading onboarding and supporting partners throughout the customer lifecycle. Resolve issues quickly to deliver an exceptional experience at every touchpoint while collaborating with sales, accounting, claims, and operations teams to support partner needs. Assist with product launches, process improvements, and cross-functional initiatives, and manage the Support inbox, onboarding documentation, and marketing material requests. Review and distribute monthly commission statements to support data accuracy. Contribute to reporting, business reviews, and performance insights. This role is onsite in Grapevine, TX, with a full-time schedule.
Required Qualifications
- Experience in account management, customer success, or a clientâfacing role
- Excellent communication and relationshipâbuilding skills
- Highly organized, detailâoriented, and proactive
- Comfortable partnering across departments in a fast-paced environment
Desired Qualifications
- Bonus: Experience in automotive, warranty, insurance, or F&I
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