Customer Excellence Lead
On-siteAtlanta, Georgia, United States
EXPIREDAtlanta, Georgia, United StatesOn-sitePart TimeSenior LevelBachelors DegreeSmall
Part TimeSenior LevelBachelors DegreeSmall
Job Summary
Serve as primary liaison with customers to establish support processes that drive accelerated adoption and consumption of Hoptek solutions. Manage end-to-end customer onboarding workshops, map customer data, and resolve all tickets through operations while ensuring robust solution usage. Conduct detailed analytics on customer data to identify value propositions, fix product issues for engineering teams, and drive insights that increase customer revenues and lifetime value. Lead change management by resolving data quality and dispatch operations issues quickly.
Required Qualifications
- Bachelor's Degree in engineering, computer science or related field from a reputable US university
- 0-3 years of experience in customer excellence for a SaaS or technology company, supporting customer on-boarding and operations
- Analytical thinker with very strong problem solving and decision-making skills, with ability to conduct detailed data analytics on customer data
- Experience with data analysis (SQL, Intermediate Excel, Python) with working knowledge of tools needed to conduct analysis
- Strong leadership capabilities and ability to motivate, inspire and create followership within customer excellence and across Hoptek
- Strong relationship building, active listening and communication skills
Desired Qualifications
- Masters preferred
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