Customer Engineer
$160,000–$190,000 year
Remote
Job Summary
Lead technical discovery calls to understand prospects' AI/ML architecture, use cases, and requirements while assessing technical fit regarding API integration, model requirements, and compliance. Develop expertise in OpenRouter's products to design and deliver customized demonstrations, manage proof-of-concept environments, and respond to proposals and technical questions from customers. Partner with account executives throughout the sales cycle from discovery through close, addressing objections, competitive positioning, and supporting contract negotiations on technical terms, SLAs, and implementation timelines. Provide feedback to the Product and Engineering teams on feature requests and market requirements to contribute to product roadmap prioritization. Stay current on AI/ML trends and the competitive landscape.
Required Qualifications
- 5+ years as Sales Engineer, Customer Engineer, Solutions Engineer, or Solutions Architect in B2B SaaS/API/Infrastructure platforms
- Strong technical background with hands-on experience in software development, APIs, or cloud infrastructure
- Excellent presentation skills with the ability to explain complex technical concepts to varied audiences
- Strong problem-solving skills and ability to architect solutions under pressure
- Customer-first mindset with genuine desire to help customers succeed
Desired Qualifications
- Experience in a sales engineering role related to AI/ML technologies, LLMs, or machine learning platforms
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