Customer Engineer
HybridSan Francisco, California, United States
Job Summary
Lead technical discovery by establishing prospect business challenges, technical environments, and qualifications before committing to a proof of concept. Design and deliver research-backed demos that connect Mixpanel's capabilities to specific business outcomes, while establishing technical fit and scoping meaningful proof requirements. Own competitive technical positioning against alternatives like Amplitude and PostHog, then run tightly structured POCs with defined success criteria and a named focus metric. Return post-sale for cross-sell and strategic expansion requiring new technical evaluations, partnering with Account Executives on deal strategy and expansion planning. Stay close to Delivery Engineers to ensure POCs reflect production realities. This role supports the Customer Engineering team's focus on driving customer outcomes across the full commercial lifecycle.
Required Qualifications
- 3–5+ years of experience in Solutions Engineering, Sales Engineering, or a technical pre-sales role at a B2B SaaS company
- Technical foundation in data analytics, event tracking, APIs, data warehouses, or adjacent domains
- Commercial instinct — you understand that your job is to win deals and you orient your work accordingly
- Demonstrated ability to run structured POCs with defined success criteria and measurable outcomes
- Clear, compelling communication to technical and non-technical audiences
- Competitive knowledge of the analytics landscape, or the ability to build it quickly
- Humble, hungry, smart, and accountable — these are the bar, not aspirations
- #LI-Hybrid
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