Customer Engineer
HybridNew York City, New York, United States
Job Summary
Lead technical discovery by establishing prospect business challenges, technical environments, and qualification criteria before committing to a proof of concept. Design research-backed demos that connect Mixpanel's capabilities to specific business outcomes and establish technical fit by confirming stack compatibility and scoping meaningful proof requirements. Own competitive technical positioning against alternatives like Amplitude and PostHog, then run tightly structured POCs with defined success criteria, named focus metrics, and immediate handoff packages for Delivery Engineers. Return post-sale for cross-sell and strategic expansion requiring new technical evaluations on fresh surfaces or products. Partner with Account Executives on deal strategy, technical objection handling, and expansion planning while staying close to Delivery Engineers to ensure production realities inform all engagements.
Required Qualifications
- 3–5+ years of experience in Solutions Engineering, Sales Engineering, or a technical pre-sales role at a B2B SaaS company
- Technical foundation in data analytics, event tracking, APIs, data warehouses, or adjacent domains
- Commercial instinct — you understand that your job is to win deals and you orient your work accordingly
- Demonstrated ability to run structured POCs with defined success criteria and measurable outcomes
- Clear, compelling communication to technical and non-technical audiences
- Competitive knowledge of the analytics landscape, or the ability to build it quickly
- Humble, hungry, smart, and accountable
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