Customer Engineer
On-siteSingapore, Singapore
Job Summary
Field Service Engineer – Customer Engineer at Applied Materials in Singapore. Responsible for installing, maintaining, and upgrading customer equipment; coordinating with customers to ensure smooth operations; using digital analytics for troubleshooting and applying diagnostic techniques to address issues. Lead projects as necessary, train and mentor junior Field Service Engineers, and communicate with customers and internal teams. Requires troubleshooting across electrical, vacuum, mechanical, plasma, hydraulic, and gas systems; strong documentation and interpersonal skills; willingness to travel (up to 25%), and compliance with safety and environmental guidelines.
Required Qualifications
- Bachelor's Degree
- 10-15 years of work experience in semiconductor industry or other equipment support industry
- C5 Board Certification
- Advanced mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, and/or thermodynamics
- Strong knowledge of hand tools and their appropriate usage, including digital multimeters
- Advanced knowledge of wafer processing parameters
- Project management skills and ability to lead key customer and internal product meetings
- Effective written and verbal communication skills
- Basic knowledge of Microsoft Excel, Word, and PowerPoint
- Possession of a valid driver’s license and the ability to obtain a passport, if travel is required
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