Customer Engineer
$76,960–$106,496 year
On-sitePhoenix, Arizona, United States or Austin, Texas, United States
Job Summary
Install, maintain, and upgrade customer equipment while applying basic diagnostic techniques to assess and address technical issues. Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems with assistance from Senior Field Service Engineers. Collaborate with seniors and customers to understand roadmaps, process flows, and business challenges, while training and mentoring junior engineers. Coordinate direct communication to ensure smooth operations and fulfill additional duties as assigned. Requires 4-7 years of experience in semiconductor or equipment support, valid driver's license, and ability to travel 25% of the time.
Required Qualifications
- Completion of an Associate degree, military technical training, field service experience, or trade certification
- 4-7 years of work experience in semiconductor industry or other equipment support industry
- Advanced mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, and/or thermodynamics
- Strong knowledge of hand tools and their appropriate usage, including digital multimeters
- Effective written and verbal communication skills
- Basic knowledge of Microsoft Excel, Word, and PowerPoint
- Possession of a valid driver's license and the ability to obtain a passport, if travel is required
- Able to meet all on-site requirements, including safety, environmental guidelines, and COVID-19 protocols
- Ability to distinguish between colors
- Ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise
- Ability to use hand and power tools
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