Customer Engineer

Customer Engineer needed to serve as the technical backbone for customer relationships from initial implementation through long-term success. Own front-line technical support, onboarding from a technical perspective, escalation management, and product feedback. Design and deploy solutions with customers, dive into code and logs to troubleshoot, build tooling and automations, and communicate with empathy and technical accuracy. Must have a computer science degree or equivalent hands-on experience with APIs, integrations, and modern software architectures; strong communication across audiences and a pattern-recognition instinct are essential. Will work with AI-native products, agent-based systems, or workflow automation is a bonus. Competitive salary and equity, comprehensive benefits, PTO, and in-office perks in San Francisco, CA.