Customer Engagement Specialist
$40,102–$40,102 year
RemoteUnited States
United StatesRemoteFull Time$40,102–$40,102 yearLarge
Full TimeLarge
Job Summary
Manage inbound customer interactions via phone, web chat, and social media to educate clients, identify service needs, and schedule appointments at Sun Auto Tire & Service locations. Maintain accurate customer records within CRM tools and collaborate on escalations to ensure retention and positive brand representation. Respond to maintenance and retention requests with a professional attitude while meeting sales targets for estimates and invoices. Requires 2+ years in sales or customer service, experience with InContact or Zendesk, and availability for 12-9 pm shifts including Saturdays.
Required Qualifications
- 2+ years of relevant work experience in sales, marketing, and/or customer service/support
- Track record of good tenure
- Experienced with telephony and CRM software solutions
- Experienced with Microsoft Office and applications – Word, Outlook, Power Point
- Experience in a sales related role, assisting customers with products or services
- Experience with InContact, Zendesk, Podium or similar
- Comfortable in a fast-paced, multiple activities happening at once environment
- Team focused and goal oriented
- Curiosity to learn and understand
- Self-regulating and accountable
- Problem sensitivity, or the ability to tell when something is wrong or likely to go wrong
- Confident in applying general rules to specific problems to produce answers that make sense
- Attention to detail with excellent written and verbal communication skills
Desired Qualifications
- High school diploma or equivalent
- Bachelor's degree desired
- Remote work experience desired
- Bilingual a plus
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