Customer Engagement Specialist

Make high-volume outbound cold calls to new business prospects and re-engage existing customers to identify expansion or upgrade opportunities. Introduce products at a high level, assess interest and timing, and navigate gatekeepers to confidently engage decision-makers. Qualify leads based on established criteria regarding timing, budget, and decision-maker access, then document activity and outcomes in Salesforce or a similar CRM. Submit qualified leads to senior sales consultants for follow-up while maintaining a consistent daily activity and follow-up cadence. This 100% remote, phone-based role focuses on prospecting and qualification without closing pressure, supporting the sales pipeline and revenue growth for a high-growth organization.