Customer Engagement Senior Analyst
$62,000–$90,000 year
HybridChicago, Illinois, United States
Job Summary
Conduct client and sales engagement by gathering requirements, reviewing solution fulfillment, and coordinating resources for end-to-end processing. Partner with sales on new and existing opportunities to advise on product capabilities, set up processes, and provide final solution recommendations. Communicate between production and customers to ensure program dates and deliverables are met, while validating batch fulfillment system setups and auditing results. Analyze industry changes affecting program execution and interpret technical concepts for non-technical audiences. This hybrid role requires reporting to the Manager, Customer Engagement, with virtual and in-person duties at an assigned TU office for a minimum of two days weekly.
Required Qualifications
- Bachelor's degree
- Relevant work experience
- Experience in the credit reporting, financial services or direct marketing industry
- ETL Knowledge
- Familiarity working with data
- Adherence to Company policies
- Sound judgment
- Trustworthiness
- Working safely
- Communicating respectfully
- Safeguarding business operations, confidential and proprietary information
- Safeguarding the Company's reputation
- Must be authorized to work in the United States on a full-time basis without the need for employer support or sponsorship now or in the future
Desired Qualifications
- Experience in the credit reporting, financial services or direct marketing industry is preferred
- Experience in the Financial Services industry
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