Customer Engagement Rep
$41,600–$47,840 year
On-siteGlen Burnie, Maryland, United States
Job Summary
Intake customer inquiries regarding equipment rentals, order status, and general questions while developing and issuing quotes for products and services. Review customer orders to confirm details, update the database with call-off information, and assist in scheduling deliveries and locating equipment. Communicate order confirmations, help provide solutions for customer issues, and enter repair or replacement orders as needed. Process POs, handle billing and invoicing, and maintain contract files and correspondence. Promote a positive health and safety attitude in a non-safety sensitive office environment where you will stand, walk, and lift up to 25 lbs.
Required Qualifications
- High School Diploma/GED or Higher
- 2 years of Customer Service Experience, preferably in the environmental/safety or rental field
- Excellent Communication Skills- Written, Verbal, Interpersonal, and Phone
- Ability to think analytically, with focus on problem troubleshooting
- A flexible and strong team player that can work in a fast-paced environment
- Microsoft Office proficient
- Must be able to lift up to 25 lbs assisted or unassisted
Desired Qualifications
- preferably in the environmental/safety or rental field
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