Customer Engagement Leader
$115,000–$130,000 year
RemoteUnited States
Job Summary
Lead and manage a team of implementation specialists, including Clinical, RCM, Practice Management, Business Analyst, and Project Administrator roles. Serve as the primary point of contact for customers throughout the EHR implementation process, ensuring seamless transitions from project kickoff to support handover. Quickly gain deep understanding of customer services, workflows, and billing needs while coordinating regular meetings to achieve project milestones. Identify and mitigate risks to timelines and deliverables, continuously improving processes to enhance customer satisfaction and efficiency. Fully remote position with a flexible schedule; salary ranges from $115,000 to $130,000.
Required Qualifications
- Bachelor's degree in a related field (e.g., Healthcare Administration, Business, Information Technology)
- Minimum of 5 years of experience in EHR implementation, preferably with behavioral health providers
- Proven ability to lead and manage a team of specialists
- Strong understanding of behavioral health services, workflows, and billing processes
- Excellent communication and interpersonal skills
- Ability to quickly learn and adapt to new technologies and processes
- Strong problem-solving and organizational skills
- Ability to work effectively under pressure and manage multiple projects simultaneously
- Leadership or Project Management Experience (1–2 years)
- Leading projects or initiatives such as software implementation, product launch, sales programs, enablement roll outs, or training programs
- Collaborating across teams (sales, marketing, product and operations) to ensure alignment on goals
- Works effectively across teams and with diverse stakeholders
- Accountable, organized, and focused on driving measurable outcomes
- Proactive, resourceful, and able to work with minimal supervision
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