Customer Engagement Executive
$88,240–$121,360 year
Remote · Texas, United States or Illinois, United States
Job Summary
Customer Engagement Executive responsible for engaging Kyriba's US customers to drive value realization and ensure business outcomes through consumption of purchased solutions and success service entitlements. Manage a broad portfolio across the United States, drive adoption of full product functionality, identify expansion opportunities, and establish success metrics. Facilitate regular executive-level meetings and customer advisory councils; collaborate with product, implementation, and commercial teams; travel 20–30% for meetings and events across the United States. Emphasizes data-driven insights, high-trust relationships, and proactive risk/opportunity management to support retention and growth.
Required Qualifications
- Experience in Customer Success / Engagement, Account Management, or Sales
- Strong knowledge of SaaS models and value-based engagement
- Strong business and financial acumen; treasury domain expertise is a plus
- Track record of driving client adoption, retention, and growth
- Strong relationship-building, communication, and stakeholder management skills
- Problem-solving, negotiation, and organizational abilities
- High degree of accountability and a "can-do" attitude — you own your outcomes
- Demonstrated ability to operate autonomously in ambiguous or fast-moving environments; you find the path forward without waiting to be handed one
- Self-starter with an entrepreneurial mindset — you identify what needs to be done, take initiative, and see it through
- Experience facilitating executive-level meetings and advisory boards is a plus
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