Customer Engagement Coordinator
$32,240–$33,280 year
On-siteBedford, Texas, United States
Job Summary
Conduct frontline customer engagement by addressing concerns promptly, updating associates on feedback and goals, and driving loyalty through targeted programs. Train and mentor Associates on register transactions, policies, and procedures while providing constructive feedback on cashier performance. Manage cash controls including change funds, assign registers, coordinate breaks for optimized coverage, and audit paperwork. Monitor equipment, maintain merchandising standards, and report safety hazards to ensure a secure environment. Work flexible schedules including evenings and weekends in a Fortune 100 off-price retailer environment.
Required Qualifications
- High School graduate or equivalent degree
- Available to work flexible schedule including evenings and weekends
- Able to work as a team member
- Excellent interpersonal skills
- Exceptional customer service skills
- Able to lift heavy merchandise with/without reasonable accommodations
- Able to train and provide direction to others
- Able to run a register/handle money
- Must be able to handle confidential information with discretion
- Experience as a coordinator or previous retail/supervisory experience
Desired Qualifications
- High School graduate or equivalent degree preferred
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