Customer Engagement Coordinator

The role focuses on acting as the customer point-of-contact for Product Line operations, ensuring services align with contracts and objectives, driving revenue and profitability, and coordinating communications between the customer and the service delivery team to optimize contract value and performance metrics. Responsibilities include capturing and communicating customer activity and intelligence, defining job-specific requirements, identifying cross-PL sales opportunities, assembling cost estimates for technical proposals, assessing risks, participating in PSD briefings, conveying recommendations to mitigate issues, ensuring on-time, accurate deliverables, facilitating service quality reviews, coordinating regular quality meetings with customers, evaluating customer feedback, and resolving invoice disputes related to product and service delivery.