Customer Engagement Coordinator
On-siteSavannah, Georgia, United States
Job Summary
Serve as the primary contact for customer questions, concerns, and compliments across phone, email, web chat, and app channels. Resolve issues using a customer-first mindset, assist with loyalty account maintenance, and escalate serious matters as needed. Maintain accurate customer account records in the ServiceNow ticketing system and review data analytics with the engagement specialist to meet metric goals. Follow up with guests to confirm satisfaction and build loyalty through proactive communication. Collaborate with the Marketing Team on customer-facing matters. This role requires on-site presence at our corporate headquarters in Savannah, GA, with a focus on multi-tasking in a fast-paced environment to support our mission of treating customers like family.
Required Qualifications
- Previous customer service experience in a customer-facing, retail, or hospitality environment
- Must be able to work on-site at our corporate headquarters in Savannah, GA
- Must be able to lift up to 15 pounds at times
Desired Qualifications
- High school diploma or equivalent
- College-level degree
- 1-3 years of experience working in a call center environment
- Experience working with CRM platforms and ticketing systems
- Bilingual (English/Spanish)
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