Customer Engagement Consultant
HybridChanhassen, Minnesota, United States
Job Summary
Lead the multifamily energy efficiency program team by managing day-to-day activities including data analysis, strategic planning, and budgeting. Drive participation from existing customers by resolving service issues, evaluating contractor bids, and processing utility rebates. Discuss technical equipment elements with building owners and property managers to provide energy efficiency advice and project assistance. Manage the contact portfolio to promote the program to stakeholders while entering data into spreadsheets and databases to determine energy savings. Travel regionally up to 40% of the time, including occasional overnight trips, to meet customers and contractors.
Required Qualifications
- Four-year degree AND 3-5 years of experience in the electric/gas utility field, HVAC or commercial lighting sales, multi-family facilities management, or commercial energy conservation management
- two-year degree AND 5-7 years of experience in the electric/gas utility field, HVAC or commercial lighting sales, multi-family facilities management, or commercial energy conservation management
- Strong sales and/or customer service communication skills, both verbally and in writing, that authentically build trust and influence without authority
- Strong project management skills, managing scope, schedule, budget, and deliverables while meeting client expectations
- Proven ability to coordinate, guide, and review work from staff and partners to ensure quality and accountability
- Detailed and organized self-starter with the ability to prioritize a workload and proactively identify and resolve problems
- Proficiency in Microsoft Office applications is essential, with a strong emphasis on Teams for collaboration, Excel for data analysis, and Word for producing technical reports
- Must be willing and able to contribute in a team environment, while also possessing the capability to perform work independently
- Must be able to travel up to 40% of time for customer meetings including occasional overnight travel
Desired Qualifications
- Previous experience supporting staff performing proactive customer engagement activities
- Knowledge of building systems, energy efficiency, and how customers make decisions regarding energy usage
- Knowledge of energy and finance calculation concepts such as kWh, Btu, Dth, simple paybacks, and ROI
- Strong data entry skills to enter information in tracking systems/databases and ability to analyze and interpret the data to solve practical problems
- Familiarity with project management software such as Asana or Deltek Vantagepoint
- Ability to coordinate travel logistics for off-site activity
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