Customer Engagement Assistant
$24,865–$24,865 year
On-site · Perth, Scotland, United Kingdom
Job Summary
The Customer Engagement Assistant is responsible for delivering exceptional service through various voice and digital platforms. Key responsibilities include engaging with customers to create personalized solutions, utilizing complex IT systems, and establishing relationships across teams. The role involves multi-channel communication, both inbound and outbound, with a focus on achieving first-time resolution. Candidates should possess excellent communication skills, experience in customer service, and the ability to adapt to evolving responsibilities, including potential outbound sales. The position requires a passion for customer service and adherence to regulatory requirements.
Required Qualifications
- Excellent communication and numerical/literacy skills
- Confidence with complex IT systems
- Previous experience of delivering excellent service in a customer facing role
Additional Requirements
- Preferably experience in a contact centre environment
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