Customer Engagement Assistant
$52,711,360–$52,711,360 year
On-sitePerth, Scotland, United Kingdom
Job Summary
Customer Engagement Assistant role at Stagecoach UK. You’ll serve as the voice and typing fingertips across calls, webchat, email, SMS and social media, resolving inquiries, identifying patterns to improve service, and working with regional operational teams. The role emphasizes empathy, strong communication across channels, comfort with IT systems, and maintaining composure under pressure. The position offers omni-channel customer support, exposure to enterprise systems and processes, and highlights values around inclusion and community engagement. The role is 37.5 hours per week on a rotating shift pattern, Monday to Sunday between 08:00 and 18:00, based at Stagecoach Group Head Office in Perth, UK.
Required Qualifications
- Excellent communication skills, written and verbal, across every channel
- Confidence with IT systems and the ability to pick things up quickly
- Strong literacy and numeracy; interpreting information and making judgments
- Previous experience in a customer-facing role
- The ability to stay calm, empathetic and solutions-focused when things get difficult
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